Archive for November, 2016

Review of Raving Fans

Posted: November 30, 2016 in Uncategorized

Raving fans is a customer service book quite unlike any other. It’s fantastical take and humor on a usually boring subject makes the book an interesting read. We follow around a newly hired Area Manager as he learns the three secrets of customer service from friends of his Fairy Godmother, Charlie. I told you it was a fantastical take on customer service.

The book is written in a very easy to read and understand style. I would say, depending on how fast you read, you will finish this book in about 2-3 hours and you will be entertained all the way. I can honestly say that this is the only customer service book I have read that has made me laugh out loud.

The only thing keeping this book from getting five stars is that it is extremely overpriced at retail price, but the more important thing is that this book does show it’s age in a spot or two. The book is 25 years old, and despite it being continually in print during that time, the authors have not addressed the major changes in purchasing practices of the public in the present. I’ll agree, most of the things concerning customer service have stayed the same but this book could do with a fresh coat of paint to address new purchasing patterns…otherwise Raving Fans will truly cease to be revolutionary.

If you want my more in-depth thoughts on the book, please check out my video review at:…

Review of Star Wars: Aftermath

Posted: November 28, 2016 in Uncategorized

Aftermath is Disney’s attempt to bridge the gap between Episode 6 and 7, it even has the annoying “Journey to The Force Awakens” banner on it. Fortunately, this is about is bad at it gets, and we are given a fairly interesting story with decent enough tension.

Fan favorite Wedge Antilles gets the ball rolling, and we even see Rae Sloan, but the book is about the new characters. The new characters are pretty well developed and I was emotionally invested in them, and the premise is interesting enough: save Wedge, reconcile mother and son, and capture high level Imperials having a secret meeting.

Aftermath follows this simple formula and does it without any of the typical corniness of Star Wars books, which is something I had not experienced in a Star Wars novel before, so I tip my hat to you, Chuck Wendig. Where I do not tip my hat, is some of the ham-handed insertion of a sensitive subject that felt that Wendig was forcing it into the story. And while the author succeeded once with its implementaiton, the other two times fell absolutely flat.

Aftermath is a fairly solid book that has enough pitfalls to prevent it from being a really good book.
If you want my full thoughts on the book, check out my reveiw at…

The Promise begins where season 3 of Avatar the Last Airbender left off. For those who don’t know, the shows creators wanted to make another season of Avatar, but Nickelodeon decided against making a final fourth season.

“The Promise” is the result of Nickelodeon’s failure to give fans closure to the iconic show that is loved by children and adults alike.

The artwork mirrors the show closely, it’s not a perfect copy but it does the job well enough that your mind transports easily enough to the world of the Four Nations.

The writing matches the tone of the TV series, although I would say there were a few times when one of the characters would say something that wouldn’t have felt in place with the TV versions of themselves.

All in all, “The Promise” does a very good job of keeping the spirit of Avatar alive. The humor is spot on and Gene Yang does his best to step out of the way and letting us hear the character’s voices; I can only imagine how hard he had to work to accomplish this.

“The Promise” continues in the line of touching upon hard subjects (like colonialism and different cultures clashing) that the original creators were so well known for doing in the TV Series. Familiar themes are still there, Aang still battles with his adherence to the Air Monk’s philosophy and his responsibilities as Avatar; and even though the Fire Nation has been defeated, conflict still looms.

I feel The Promise is not quite as accessible to the original demographic of the TV show, but as this graphic novel came out four years after the last season of Avatar, it should pose no problems for any original fans.

My only other criticism is the expense; it’s $40.00 retail, although you can find it online for about $24-$28 but even used copies will run for at least $15. Nevertheless, any Avatar fan owes it to themselves to buy this.